Answer Automation | SmartRent

Answer Automation

Every Call Answered on the First Ring

Automate leasing and resident call-handling with advanced speech recognition and easy-to-use follow-up tools that save you time and money.

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What is Answer Automation?

SmartRent’s Answer Automation solution automates the process of providing accurate and timely responses to common community inquiries and leasing questions. It uses natural language processing (NLP) to understand and answer customer queries and can escalate calls to the appropriate team members as needed. Answer Automation also allows residents to easily create work orders that are automatically assigned, improving response times and increasing satisfaction.

Multilingual interface

Interactive menu navigation

(automated caller experience, call routing)

PMS Integrations for caller ID

On-hold marketing

(messaging and music)

Resident callback request

Announcements

(custom and pre-recorded)

Offer the right response at the right time

Provide exceptional service, no matter the hour, by automating the caller experience—from office hours and directions to urgent maintenance and service requests.

Cordial greetings

Welcome callers with professionally recorded prompts, custom multilingual announcements and on-hold marketing.
Call masking

Ensure residents pick up to the community number by masking your team members’ phone numbers.
Simple reporting

Obtain real-time data along with daily and weekly digests to help bring attention to what matters, right when it’s needed.
Optimized integration

Integrate with all major property-management systems to immediately recognize residents via CallerID and deliver a personalized experience.

Owners

Reduced costs

Minimize the number of calls that require an in-person response to help reduce costs and save teams time.
Simple reporting

Get details about the most important and frequent calls, including recurring service requests.
Improved retention and lease rates

Better service experiences help build resident loyalty.

answer automation operator

Increased efficiency

Attend to caller needs while allowing team members to focus on revenue-driving tasks.
Insightful reporting

Call details can bring attention to service requests, community needs and leasing inquiries.
Automated escalation routes

Get calls to the right extension, day or night, to get caller requests addressed as quickly as possible.

answer automation residents

Better answers, faster

The simplified caller experience helps answer resident questions and complete service requests in a timely manner.

Assess your community’s needs

We’ll review your call volume and community’s needs and recommend how Answer Automation will serve you best—you approve the final configuration.

Integrate your automated response process

Deliver a personalized experience with caller ID recognition and call masking via property management system integrations.

Training + 24/7 Customer Support

Get your staff fully up to speed on Answer Automation and benefit from 24/7 technical support from SmartRent’s dedicated team.

Ready for Next-Level Smart™?

Experience SmartRent solutions in action for yourself and see how our technology can help you streamline operations, improve site team efficiency, and elevate the resident experience.

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Every Call Answered on the First Ring

What is Answer Automation?

Answer Automation's top features

Offer the right response at the right time

Cordial greetings

Call masking

Simple reporting

Optimized integration

The benefits of Answer Automation

Reduced costs

Simple reporting

Improved retention and lease rates

Increased efficiency

Insightful reporting

Automated escalation routes

Better answers, faster

SmartRent has given our managers better tools to manage calls and better tools to work with our maintenance guys to triage and respond to requests from residents.”